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GBTA VDR 2022

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Main Stage and Recordings

Available November 10, 2022- February 14, 2023

09:00 AM - 10:30AM

Opening Main stage

Welcome to the Conference

Opening Keynote
As leader of the Directorate for Mobility and Transport there are few speakers more qualified to share the EU’s vision for the future of business travel. Herald will share how the Commission is supporting Europe’s return to travel; investment and sustainability, particularly as it relates to the business travel sector.

Speaker:
Herald Ruijters, Director responsible for Investment, Innovative & Sustainable Transport in DG Mobility and Transport


Industry CEO Panel
Industry leaders from air; TMC and technology will share their reflections and forthcoming plans as the world reconnects. But what will be different and what are the opportunities and challenges for business travel in a post pandemic world.

Moderator:
Suzanne Neufang, CEO GBTA

Panel:
Chris Galanty, CEO – Corporate Travel FCTG
Harry Hohmeister, Member of the Board Global Markets & Network, Lufthansa Group
Charlie Sultan, President, Concur Travel, SAP Concur


Path to Sustainable Business Travel
 
Speaker:
Andrea Gianaschi, Commercial development Lead, Shell

Getting to Grips with Ground
Ground transportation and intermodality is becoming an increasingly important part of corporate sustainability and travel programme particularly with regard to the last mile. Hear from key players in space on exciting new developments and how planners and the industry needs to respond.

Moderator:
Katharina Navarro, Global Category Director – Travel and Mobility | Group Procurement

Speaker:
Timothy Arnold, Regional General Manager, FREE NOW for Business
Stefanie Berk, CMO, DB Fernverkehr
Laurence Bechon, Director of Mobility Services at Mobilize
James Lancaster, European Head of Mobility Innovation, Local Policy and Partnerships, Enterprise Holdings

Made Possible by

15:00 PM - 16:00 PMThe Big Idea: Travel and The Law of Attraction
Taking care of business means taking care of talent. But talent is hard to come by, and even harder to attract when an industry loses its lustre. How do we make travel sexy again? How do we make it a reason people want to work and travel for an organisation, or indeed join the industry itself?This year’s Big Idea will address this existential issue - shifting the perception of travel to the benefit of corporates, travellers and our entire industry.Table discussions will explore the tools to support this image shift; including D&I, modern technologies, traveler well-being, and sustainability.

Moderator:
Chris Elmitt, CEO, Livve

Panel:
David Coppens, Executive Vice President, Global Operations, BCD Travel
Carol Fergus, Director of Global Travel, Events and Ground Transportation, Fidelity International

Made Possible by

16:45 PM - 17:45 PM

Reimagining Us - Transforming Ourselves and Our Travel Community in Unpredictable Times

Against a backdrop of crisis and constant change, how do we reimagine our “why” and bring joy and connection to our work and our colleagues in our business travel community. This highly interactive session will dive into happiness, empathy and human connection in the work place to the benefit of all.

Speakers:
Jo Layton, CEO , CAP Worldwide
Ace Callwood, Director, Envoy
Lucy Taylor, Expert Consultant, Envoy
Scott Wayne, Director, Envoy
Stephanie Segoura, General Manager of The Marriott Marble Arch Hotel
Julie Avenel, Vice President / General Manager, Global Business Consulting, American Express Global Business Travel

Made Possible by

12:00 PM - 13:15 PM

Closing Main stage - (Re) Create

All Hail the Innovators
For centuries innovation has transformed travel from modes of transport to all aspects of the distribution; booking; communicating and payment processes, not to mention how we actually collaborate and meet. But how can these transformational technologies and inventions be harnessed and incorporated into a travel programme successfully and what do the innovation watchers see coming down the track.

Moderator:

Aurélie Krau,  Head of Customer Success, hubli

Speaker:

Patrick Apostolo, Corporate Operations Director EMEA, Radisson Hotel Group
Jordan Bray, Vice President, Plug and Play
Maura Geertsma, Vice President | Global Head Retention Center of Excellence of CWT
Houman Goudarzi, Head of Global Travel & Mobility


Building the Workforce Back Better
The past three years has seen a tidal wave of talent leave the travel industry, transferring skills to other sectors. So how can we as an industry attract not only them back but the brightest and best entering the workforce

Moderator:

Chris Elmitt, CEO, Livve

Speaker:
Steve Boswell, Corporate Talent Development Manager for Europe, Enterprise Rent-A-Car
Lynne Griffiths, CEO, Sirius Talent Solutions
Yvonne Moya, Global Travel & Mobility, Randstad
Jo Layton, CEO , CAP Worldwide

Available November 10, 2022- February 14, 2023

The new generations are here and are dominating the travel industry. Get a deep dive into the habits of these generations and the impact they are having on managed travel - from new trends to increasing demands - and actionable steps to make your programs and products more Y & Z friendly.


Speaker:

Business travel has traditionally focused on transient travel and events. But now, as millions of employees adapt to remote working suddenly a new 'Collaboration Travel' segment has emerged. Collaboration Travel brings people together to meet, network and build relationships centered around simple meetings, off-sites and group lodging. In this session the GBTA Europe Meetings Committee will look at many important questions such as How will this impact your travel program? What's best practice for launching a meetings / groups OBT? What policies are needed? Is Collaboration Travel here to stay?

 

Speaker:

Aurélie Krau - Head of Customer Success, Hubli

Benjamin Park - Senior Director Procurement & Travel, PAREXEL

Inge Kuijpers - Associate Director | Global Program Design – Meetings, MSD

Christopher Grieves - Corporate Account Director, Marriott‘s Global Sales Organization
 

Download PPT Here
Watch Recording Here

The GBTA Europe Accommodations Committee will look at how are corporates navigating the anxieties from their employees who are having to return to regular travel, going back into the office regularly etc. As well as how they looked after employees wellbeing after the pandemic.

On the other hand, how are accommodation suppliers also looking after their own staff who are having to expose themselves at work on a daily basis as travel is coming back to normal levels.


Moderator:

Peter Grover - Managing Director, EMEA, TripBam


Speaker:

Jake Seage - Head of Sales, STAY Worldwide Ltd
Emma Lamb - Global Travel Safety Specialist, Mitie @ Meta
Cécile Béréhouc - Sales Manager, Adagio Aparthotel

 

Download PPT Here
Watch Recording Here

ISO 31030 provides guidance for organisations across all industries, on how they can better protect the safety and security of traveling employees. This session, led by Bob Quick and Lee Whiteing (Global Secure Accreditation), helps travel managers understand how to build more robust travel management policies in line with ISO 31030. Andrew Wallis (Peters & Peters) will discuss the potential legal and financial implications of failing to acknowledge the guidance.

Speaker:

Lee Whiteing - Commercial Director, Global Secure Accreditation
Bob Quick - Executive Director, Global Secure Accreditation
Andrew Wallis - Of Counsel, Peters & Peters
 

Download PPT Here
Watch Recording Here

As companies commit to net-zero, business travel is on the front line when it comes to reducing greenhouse gas emissions. Travel buyers are asking how they can translate targets into actions that deliver CO2 reductions “ while keeping business travel moving. This session will set out a practical, realistic 3-step framework that buyers can use to design and execute an effective decarbonization strategy. By leading on sustainability “ and being able to demonstrate results - travel buyers can be seen as change agents.

Panelist:

Annelies Glandorf -Programme Experience Manager Global Corporate Travel, Shell International B.V.


Moderator:

Ciska Teunis - EMEA Practice Line Lead Sustainability, Global Business Consulting American Express Global Business Travel


Speaker:

Mark Cuschieri - Global Head of Travel, UBS


Download PPT Here
Watch Recording Here

The current GBTA Sustainability Toolkit has been revamped by GBTA Sustainability Committee. It is a step-by-step guide for travel managers to empower them to understand and deploy sustainability practices and create their own program for their companies.


Speaker:

Sven Wiltink - Global Director of Responsible Business, Radisson Hotel Group
Albena Taseva - Strategic Sourcing Manager – Business Travel, MICE & HR,
Codan Forsikring A/S
Sylvain Muller - Cross-Product Management Director - Sustainability, SAP Concur


Download PPT Here
Watch Recording Here

The super PNR has long been the elusive unicorn of the travel world. Fragmented bookings and disparate systems, outside booking behaviors and en route decisions make it difficult to capture a complete snapshot of the trip. Find out how companies are leveraging technology to map, capture and consolidate trip data across multiple sources. And deliver a quick, complete record of a trip, so you can drive meaningful change across your program.


Speaker:

Sarah Whiting - Director, Global Solutions Engineering, BCD Travel


Download PPT Here
Watch Recording Here

The TMC's operational model has remained largely unchanged for decades while the broader customer service world has evolved to meet changing demand. Customers now expect around-the-clock service, 365 days a year, and don't feel they should pay more for it. For some, COVID-19 has accelerated large-scale digitization, for others it's meant taking everything offline and relying on human expertise. Now looking ahead, how can we align customer requirements with the available capabilities to reimagine tomorrow's TMC servicing model?


Speaker:

Benjamin Park - Senior Director Procurement&Travel, PAREXEL
Caroline Strachan - Managing Partner, Festive Road
Jo Lloyd - Global Head of Account Management and Consulting, FCM

 

Download PPT Here
Watch Recording Here

Flexibility and agility of travel programs to match the evolving needs of travelers should be at the forefront of any sound corporate travel strategy. In this session, we'll discuss how you can design the customer experience journey you want your end travelers to have, how to strategically integrate this journey into the broader company ecosystem, and how to build the business case to your senior leaders on why this journey is critical to the success and efficacy of your corporate travel program.


Speaker:

Hansini Sharma - Corporate Travel Practice Lead, Acquis Consulting Group


Download PPT Here
Watch Recording Here

Through this session the GBTA Europe Aviation Committee will review NDC and look at the key milestones with the goal to educate our newest travel professional community. We will be looking at the progress and key information from different perspectives (supplier, technology and corporate). We will be able to review the progress so far, look into the near future and what we should expect from NDC.


Speaker:

Olivier Benoit - Principal and Vice President, Advito
Calum Hawley - Global Travel Manager, Endeavour Mining
Will Owen Hughes - Head of Strategy, Travelport
Daniel Murphy - Airline Partnership & Travel Technology Leader, FCM


Download PPT Here
Watch Recording Here

In our world where Sustainability, Planet and People are key topics in both our work and social life; we all have a position or agenda when it comes to how to make change and also bring about change. At GBTA having recently launched the GBTA Foundation; SUSTAINABILITY, PLANET AND PEOPLE will be at the core, hearts and minds of this group, when focussing on how to shape and make change in the travel industry.

Moderator:
Linda Bekoe - CEO, APLBC

Speaker:

Shelley Fletcher Bryant - Senior Director, Advito
Clare Francis - Global Travel Category Manager, Willis Towers Watson
Charlotte Winter - Synergy

Download PPT Here
Watch Recording Here

Twenty years ago, choosing travel was simple - you called your TMC. In the digital age, choices are limitless. Business travelers are just like any other digitally savvy consumer, and if you don't use the same marketing tactics that they are used to seeing outside of your program to influence their decisions, you'll lose them to other channels. In this session, we'll talk about marketing strategies you can use to influence your travelers' buying behaviors and build a future-fit traveler engagement strategy.


Speaker:

Kelly Ellis - Traveler Engagement Practice Area Lead, Advito
Mauro Riggiero - Global travel management executive, Finastra


Download PPT Here
Watch Recording Here

Most organisations have implemented a Travel Risk Management (TRM) program over the years. These programs have enabled companies to prepare, communicate, assess and assist all travellers, both business and leisure. While the pandemic resulted in 'Low to No' travel, this is changing as people begin to undertake business travel again.  In this session, delivered by the GBTA Europe Risk Committee you can learn from a Buyer, a TMC and an Expert on how to use your current TRM procedures and tools to create a People Risk Management (PRM) program for your organisation. Protect the organization's #1 asset - your People.


Speaker:

Nicholas Hymans - Global Director of Operations and Travel Security, Deutsche Bank
Jorge Mesa - Director, Global Crisis Management, BCD Travel


Download PPT Here
Watch Recording Here

There was a lot of talk, but there are still far too few   practical examples of how CO2 can be avoided at the time of travel planning, travel booking and on the trip. The Technology Committee has put together some examples for you and would like to discuss different approaches and experiences.

Moderator:

Christian Rosenbaum - Chair GBTA EMEA Technology Committee / Head of Strategic Vendor & Partner Relations, Amadeus Cytric Solutions

Panelist:

Annelies Glandorf - Programme Experience Manager Global Corporate Travel, Shell International B.V.


Speaker:

Karina Block Henriksen - Global Travel Leader Category - Airlines, Ground Transportation, Payment, IKEA
Katharina Riederer - Co-Founder & CEO, Eco.mio
Paulina Möller - Global Travel Leader Category - TMC & OBT, IKEA
Ami Taylor - Head of Channels at Thrust Carbon, Co-Founder of Level UK


Download PPT Here

Between an efficient payment strategy and the evolving technical system, what will be the future of corporate travel? Hear from experts on Payment Solutions Committee and special guests on what’s on the horizon for payments and what it means for business travel. This session will evoke the importance of following the trends and how to select correct payment and process partners.


Speaker:

Greg Toussaint - Director, Edgar, Dunn & Company
Stéphane Vallageas - Global Lead Buyer, Capgemini


Download PPT Here
Watch Recording Here

Corporate workforces – and therefore business travelers – have been dramatically altered by the pandemic. In the wake of the Great Resignation and the challenges of recruiting and retaining talented employees, the importance of delivering optimal work experiences for travelers on the road has never been higher. Hotels seeking to win corporate volume are accommodating these changes…corporate hotel program leaders need to recalibrate how they negotiate and which properties earn the title of “preferred supplier” given these realities. This session will feature comments from buyers and hoteliers, discussing changes in their procurement engagement, with a detailed look at how managed travel is redefining traveler satisfaction.


Moderator:

Andreas Schonfeld - Senior Vice President Global Strategic Accounts & Chief Growth Office, HRS WORK


Speaker:

Natalie Moran - VP of Business Development, NH Hotels
Ulrika Rosen - Travel & Meeting Manager, Tetra Pak


Download PPT Here
Watch Recording Here

This session will explain the basics of hybrid & virtual events for those with limited working knowledge & detail the significant benefits to organizations. For those with more experience, it will deliver practical tips & advice for planning, delivering & evaluating even more successful virtual/hybrid events. We will finish by exploring the events of the future, in particular the metaverse - getting the audience excited about the possibilities it could offer in as little as 10 yrs time, & how hybrid & virtual events tech will become the norm.


Moderator:

Fredrik Hermelin - Senior Director, Global Sales, CWT Meetings & Events


Speaker:

Can Noack - Regional Director, Field Sales EMEA, Encore Global
Mark Pearson - Business Development Director, Meetingbox


Download PPT Here
Watch Recording Here

Did you know that health insurance claims rates are 80% higher for traveling males and 18% for female travelers than for their non-traveling peers and they lose 8 productivity hours per trip? Travel managers need you to define new solutions and take a holistic approach to employee wellbeing and boost productivity. Join us, we'll teach you how to create travel wellness to improve your traveling employee's health and lower the cost of your health insurance premiums. We'll also show you how to optimize suppliers' contracts. It's a win win!


Speaker:

Edyta Satchell - Founder / CEO, Finelle
Agnieszka Weryszko - Founder / CEO, Square Venues


Download PPT Here
Watch Recording Here