Main Stage and Recordings
Available November 10, 2022- February 14, 2023
|09:00 AM - 10:30AM|
Opening Main stage
Welcome to the Conference
Industry CEO Panel
Path to Sustainable Business Travel
Andrea Gianaschi, Commercial development Lead, Shell
Getting to Grips with Ground
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|15:00 PM - 16:00 PM||The Big Idea: Travel and The Law of Attraction|
Taking care of business means taking care of talent. But talent is hard to come by, and even harder to attract when an industry loses its lustre. How do we make travel sexy again? How do we make it a reason people want to work and travel for an organisation, or indeed join the industry itself?This year’s Big Idea will address this existential issue - shifting the perception of travel to the benefit of corporates, travellers and our entire industry.Table discussions will explore the tools to support this image shift; including D&I, modern technologies, traveler well-being, and sustainability.
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|16:45 PM - 17:45 PM|
Reimagining Us - Transforming Ourselves and Our Travel Community in Unpredictable Times
Against a backdrop of crisis and constant change, how do we reimagine our “why” and bring joy and connection to our work and our colleagues in our business travel community. This highly interactive session will dive into happiness, empathy and human connection in the work place to the benefit of all.
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|12:00 PM - 13:15 PM|
Closing Main stage - (Re) Create
All Hail the Innovators
Aurélie Krau, Head of Customer Success, hubli
Patrick Apostolo, Corporate Operations Director EMEA, Radisson Hotel Group
Building the Workforce Back Better
Chris Elmitt, CEO, Livve
Available November 10, 2022- February 14, 2023
Gen Y & Z Influencers: How to Bridge the Managed Travel Gap
The new generations are here and are dominating the travel industry. Get a deep dive into the habits of these generations and the impact they are having on managed travel - from new trends to increasing demands - and actionable steps to make your programs and products more Y & Z friendly.
Tim Hines - CMO, AmTrav
Collaboration Travel, a Passing Trend or Here to Stay?
Business travel has traditionally focused on transient travel and events. But now, as millions of employees adapt to remote working suddenly a new 'Collaboration Travel' segment has emerged. Collaboration Travel brings people together to meet, network and build relationships centered around simple meetings, off-sites and group lodging. In this session the GBTA Europe Meetings Committee will look at many important questions such as How will this impact your travel program? What's best practice for launching a meetings / groups OBT? What policies are needed? Is Collaboration Travel here to stay?
Aurélie Krau - Head of Customer Success, Hubli
Inge Kuijpers - Associate Director | Global Program Design – Meetings, MSD
From Duty of Care to Duty to Care in Accommodations
The GBTA Europe Accommodations Committee will look at how are corporates navigating the anxieties from their employees who are having to return to regular travel, going back into the office regularly etc. As well as how they looked after employees wellbeing after the pandemic.
On the other hand, how are accommodation suppliers also looking after their own staff who are having to expose themselves at work on a daily basis as travel is coming back to normal levels.
Emma Lamb - Global Travel Safety Specialist, Mitie @ Meta
Cécile Béréhouc - Sales Manager, Adagio Aparthotel
The Impact of ISO 31030 on Travel Management
ISO 31030 provides guidance for organisations across all industries, on how they can better protect the safety and security of traveling employees. This session, led by Bob Quick and Lee Whiteing (Global Secure Accreditation), helps travel managers understand how to build more robust travel management policies in line with ISO 31030. Andrew Wallis (Peters & Peters) will discuss the potential legal and financial implications of failing to acknowledge the guidance.
Bob Quick - Executive Director, Global Secure Accreditation
Andrew Wallis - Of Counsel, Peters & Peters
3 Steps Towards Decarbonizing the Travel Program: a Framework for Action
As companies commit to net-zero, business travel is on the front line when it comes to reducing greenhouse gas emissions. Travel buyers are asking how they can translate targets into actions that deliver CO2 reductions “ while keeping business travel moving. This session will set out a practical, realistic 3-step framework that buyers can use to design and execute an effective decarbonization strategy. By leading on sustainability “ and being able to demonstrate results - travel buyers can be seen as change agents.
Ciska Teunis - EMEA Practice Line Lead Sustainability, Global Business Consulting American Express Global Business Travel
Sustainability Toolkit Relaunch
The current GBTA Sustainability Toolkit has been revamped by GBTA Sustainability Committee. It is a step-by-step guide for travel managers to empower them to understand and deploy sustainability practices and create their own program for their companies.
Sven Wiltink - Global Director of Responsible Business, Radisson Hotel Group
Albena Taseva - Strategic Sourcing Manager – Business Travel, MICE & HR,
Codan Forsikring A/S
Sylvain Muller - Cross-Product Management Director - Sustainability, SAP Concur
Data-driven Innovation: Harnessing the Power of the Total Trip
The super PNR has long been the elusive unicorn of the travel world. Fragmented bookings and disparate systems, outside booking behaviors and en route decisions make it difficult to capture a complete snapshot of the trip. Find out how companies are leveraging technology to map, capture and consolidate trip data across multiple sources. And deliver a quick, complete record of a trip, so you can drive meaningful change across your program.
What Should Tomorrow's TMC Model Look Like?
The TMC's operational model has remained largely unchanged for decades while the broader customer service world has evolved to meet changing demand. Customers now expect around-the-clock service, 365 days a year, and don't feel they should pay more for it. For some, COVID-19 has accelerated large-scale digitization, for others it's meant taking everything offline and relying on human expertise. Now looking ahead, how can we align customer requirements with the available capabilities to reimagine tomorrow's TMC servicing model?
Benjamin Park - Senior Director Procurement&Travel, PAREXEL
Caroline Strachan - Managing Partner, Festive Road
Jo Lloyd - Global Head of Account Management and Consulting, FCM
Let's Get Digital! Building the Customer Experience Your Travelers Deserve
Flexibility and agility of travel programs to match the evolving needs of travelers should be at the forefront of any sound corporate travel strategy. In this session, we'll discuss how you can design the customer experience journey you want your end travelers to have, how to strategically integrate this journey into the broader company ecosystem, and how to build the business case to your senior leaders on why this journey is critical to the success and efficacy of your corporate travel program.
10 Years After Key Milestones and Future Expectations
Through this session the GBTA Europe Aviation Committee will review NDC and look at the key milestones with the goal to educate our newest travel professional community. We will be looking at the progress and key information from different perspectives (supplier, technology and corporate). We will be able to review the progress so far, look into the near future and what we should expect from NDC.
Olivier Benoit - Principal and Vice President, Advito
Calum Hawley - Global Travel Manager, Endeavour Mining
Will Owen Hughes - Head of Strategy, Travelport
Daniel Murphy - Airline Partnership & Travel Technology Leader, FCM
Sustainability vs DEI – Equally Important or Does it Have its Own Platform in Your Organisation
In our world where Sustainability, Planet and People are key topics in both our work and social life; we all have a position or agenda when it comes to how to make change and also bring about change. At GBTA having recently launched the GBTA Foundation; SUSTAINABILITY, PLANET AND PEOPLE will be at the core, hearts and minds of this group, when focussing on how to shape and make change in the travel industry.
Linda Bekoe - CEO, APLBC
Shelley Fletcher Bryant - Senior Director, Advito
Clare Francis - Global Travel Category Manager, Willis Towers Watson
Charlotte Winter - Synergy
Achieve Your Travel Program Goals with Digital Marketing
Twenty years ago, choosing travel was simple - you called your TMC. In the digital age, choices are limitless. Business travelers are just like any other digitally savvy consumer, and if you don't use the same marketing tactics that they are used to seeing outside of your program to influence their decisions, you'll lose them to other channels. In this session, we'll talk about marketing strategies you can use to influence your travelers' buying behaviors and build a future-fit traveler engagement strategy.
Be More Strategic: Morphing Your TRM Program to Support All Your People
Most organisations have implemented a Travel Risk Management (TRM) program over the years. These programs have enabled companies to prepare, communicate, assess and assist all travellers, both business and leisure. While the pandemic resulted in 'Low to No' travel, this is changing as people begin to undertake business travel again. In this session, delivered by the GBTA Europe Risk Committee you can learn from a Buyer, a TMC and an Expert on how to use your current TRM procedures and tools to create a People Risk Management (PRM) program for your organisation. Protect the organization's #1 asset - your People.
Are you Green Washing or are You Already Avoiding? How can Tech Solve Your Sustainability Headache?
There was a lot of talk, but there are still far too few practical examples of how CO2 can be avoided at the time of travel planning, travel booking and on the trip. The Technology Committee has put together some examples for you and would like to discuss different approaches and experiences.
Christian Rosenbaum - Chair GBTA EMEA Technology Committee / Head of Strategic Vendor & Partner Relations, Amadeus Cytric Solutions
How to be Prepared for the Future of Corporate Travel Payments
Between an efficient payment strategy and the evolving technical system, what will be the future of corporate travel? Hear from experts on Payment Solutions Committee and special guests on what’s on the horizon for payments and what it means for business travel. This session will evoke the importance of following the trends and how to select correct payment and process partners.
Greg Toussaint - Director, Edgar, Dunn & Company
Stéphane Vallageas - Global Lead Buyer, Capgemini
Factoring Traveler Experience & Satisfaction in Post-COVID Hotel Sourcing
Corporate workforces – and therefore business travelers – have been dramatically altered by the pandemic. In the wake of the Great Resignation and the challenges of recruiting and retaining talented employees, the importance of delivering optimal work experiences for travelers on the road has never been higher. Hotels seeking to win corporate volume are accommodating these changes…corporate hotel program leaders need to recalibrate how they negotiate and which properties earn the title of “preferred supplier” given these realities. This session will feature comments from buyers and hoteliers, discussing changes in their procurement engagement, with a detailed look at how managed travel is redefining traveler satisfaction.
Hybrid events; the How, the Why and the ROI
This session will explain the basics of hybrid & virtual events for those with limited working knowledge & detail the significant benefits to organizations. For those with more experience, it will deliver practical tips & advice for planning, delivering & evaluating even more successful virtual/hybrid events. We will finish by exploring the events of the future, in particular the metaverse - getting the audience excited about the possibilities it could offer in as little as 10 yrs time, & how hybrid & virtual events tech will become the norm.
Can Noack - Regional Director, Field Sales EMEA, Encore Global
Mark Pearson - Business Development Director, Meetingbox
Partnering With Travel Managers To Improve Health Of Your Traveling Team
Did you know that health insurance claims rates are 80% higher for traveling males and 18% for female travelers than for their non-traveling peers and they lose 8 productivity hours per trip? Travel managers need you to define new solutions and take a holistic approach to employee wellbeing and boost productivity. Join us, we'll teach you how to create travel wellness to improve your traveling employee's health and lower the cost of your health insurance premiums. We'll also show you how to optimize suppliers' contracts. It's a win win!